Matt Ward

Most businesses want more of those golden nuggets, the word of mouth referral, but they struggle to get them in a systematic way. You can create more business than they imagined if they had more word of mouth referrals. In this session, Matt Ward will provide attendees with a clear understanding that caring about their clients and contacts can be a powerful marketing weapon. Attendees will leave with knowledge and clear takeaways they can implement in their businesses immediately, resulting in closer connection with clients, prospects, partners. These initiatives will also generate more word-of-mouth referrals. You'll learn: How to exceed client expectations so they communicate your value to their network Identify Opportunities to connect with contacts in a deeper way Choose the ideal contacts that would be more likely to refer business to you Perform actions that ensure your name is top of mind for referrals Identify why asking for referrals never works

With so much happening out there in the world of social media, how do you cut through the noise of it all, get noticed, and find ways to truly connect with others? Matt Ward is a former web agency owner, and he knows exactly what the trick is and how to do it. Audiences will experience and understand a unique approach to connecting with others. By using Social Media you will learn exactly how to connect offline, which cuts through the online noise, and results in deeper more meaningful connections with your contacts! Learning Objectives: Learn how to cut through the noise of social media Understand how to use social media as a tool for true caring Identify how to Say Thank You to your contacts in a genuine way Understand how to ensure that your name is top of mind for referrals

In this session, Matt Ward will show you exactly how to attract and retain great employees through word of mouth referrals. We know that word of mouth works for sales, and there are studies that show that employees referred by other employees remain with a company longer, are more productive, and overall a much happier and healthier employee. Attendees will learn how to recruit new employees from word of mouth referrals by existing and how to retain employees. Attract employees by: creating a culture consistent communication Handing over the megaphone Retain employees by: identifying weakness thinking outside the box connecting deeper with employees