JD Dillon

Frontline workers make up 80% of the global workforce. They’re the ones driving the business forward - serving customers, moving products, making it all happen. But too often, they’re left behind when it comes to organizational strategy and investment. It's time to challenge outdated assumptions and explore how modern tools, tactics and technologies can equip frontline teams with the capability and confidence they need to do a great job - every shift.

How can we possibly keep up? That question is everywhere right now - and for good reason. The pace of change is relentless. New processes, regulations, products, and technologies keep piling on. Companies are scrambling to fill critical skill gaps. Budgets are tightening. Expectations are rising. And right in the middle of it all - between executives, managers, IT, legal, and frontline teams - sits L&D. Expected to keep everyone ready for whatever comes next, but often without the time, tools, or resources to do it right. It’s time to rethink the entire system. By re-architecting the learning ecosystem, we can move faster, build smarter solutions, and make sure the people we support are always ready - no matter comes next.

Welcome to the new era of enablement! AI is reshaping how work gets done - and with it, how people grow, connect, and perform on the job. Organizations can’t just tweak around the edges. It’s time to rewire the way we support our people. Discover a practical, step-by-step approach to designing an AI-enabled performance ecosystem that meets the moment. Because this isn’t just evolution - it’s a total reinvention of learning at work.