Susan Schoenfeld

65 – 75% of all communication is nonverbal in nature. This interactive session takes a look at all of the different ways we communicate without words. You will learn about your nonverbal communication style and how to interpret the nonverbal communication of others. By picking up on nonverbal cues, you will be better able to determine your client’s needs and present yourself in a more professional manner. In this program the following topics will be discussed: • The ambiguous nature of nonverbal communication • How to monitor and manage your nonverbal cues in ways that achieve your goals • How to interpret the nonverbal behavior of others • Understanding gender and cultural differences in nonverbal communication • Developing an awareness of how we are influenced by the nonverbal communication of others • Different types of nonverbal communication in the world around us

Emotional Intelligence is defined by the ability to understand and manage our emotions and to better understand the behavior of others. In today’s workplace, Emotional Intelligence has become a highly important factor for success, influencing productivity, efficiency and team collaboration. People can be taught how to recognize their emotions and the behaviors they trigger. They can also learn how to analyze the behavior of others and establish relationships. Learn how to use this valuable skill and how to develop this skill in others to improve communication and resolve conflicts. In this program the following topics will e discussed: • How to Improve Self-Awareness by understanding your strengths and weaknesses • Necessary steps to manage your emotions to avoid hasty decisions and stay in control • How to recognize the needs and emotions of others to improve relationships • How to engage in active listening

Whether you are speaking to one person, a group of ten, or an audience of two hundred, it is not only what you say that is important, it is how you say it, and how you look when you say it. How to Make a Powerful Presentation is designed to help you become a more effective speaker. In this program the following topics will be discussed: • How to appear more self-confident • Relaxation Techniques • How to read the body language of others • Use of eye contact, gestures, movement and timing • How to make the most of your speaking voice • How to write an introduction and conclusion • Effective use of Visual Aids • How to handle the Q & A