Robert Richman

Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micro manage. Values-based companies have employees who manage and motivate themselves. Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well. Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.

Culture Hacking is a way for anyone at any level to shift the culture. As Culture Strategist for Zappos.com and the manager of Zappos Insights, Robert learned how to create change fast by using the power of hacking for good and applying them to culture. Robert leaves the group with three high leverage tools that can be used immediately to create long-term change. Audiences are excited to become culture hackers and often report making changes the very next day. IN THIS KEYNOTE, YOU’LL GET: How Hackers exploit networks, and what we can learn from them to shift the network of people. Why it’s better to destroy what’s not working than to spend time and money on initiatives that may not work. How to turn customer and employee complaints into innovation. Pre-fabricated culture hacks based on years of testing. Why standard feedback mechanisms don’t work, and how to hack them. The secret to learning what is it that you don’t know that you don’t know.

THE DYNAMICS OF DISRUPTION Change is the new normal. Entire industries are being disrupted. Simply having a great product and service does not guarantee market leadership. And employees who are simply doing a good job is no longer the standard for a world class company. In this talk Robert shares stories about disruption, and the principles behind it. It then gets really exciting when he shows how they can be applied to your business in a counter-intuitive way. People at all levels of the company will benefit from learning how they can out-do themselves, increasing both performance, as well as people’s passion for their own jobs.