Nelvis Santos

Key Takeaways

• The De-Escalation Blueprint: Cognitive behavioral techniques to manage high-stress peak hours without emotional exhaustion.
• Retaining Talent via Psychological Safety: How to structure restaurant leadership to cut turnover rates by 40% using empathy-driven accountability.
• The Owner's Exit Strategy: Transitioning your identity from an "on-the-line firefighter" to a "strategic visionary."

Audience

Hospitality business owners

Format