Gernae Alexander

Social misconduct has higher repercussions for businesses than ever before. Under the scrutiny of public opinion powerfully magnified by social media, how do we help team members become aware of the weight of their actions and protect the company from irreparable damage caused by negative influence? By implementing strategies for professional conduct and HR appropriate communication inside and outside of the workplace. The challenge, of course, is driving home the impact of one’s independent behaviors on all parties involved. In this engaging 60 minute training, attendees will: - Confront the social climate attributing to heightened HR surveillance - Assess the severity of implications caused by behavioral misconduct - Learn 5 actionable tools for self governance in creating a safe, inclusive work environment - Discover 3 strategies for corporate communication - Receive powerful inspiration for adding distinct value to the company and enhancing customer interactions

Every generation of workers has its own culture. Inside multigenerational work environment, it becomes challenging to motivate employees because their values and work ethic varies across the board. So how do we teach leaders to manage these differences effectively so their message is embraced collectively by their team and they can influence high level work performance? By training them to master the language of each generation for impactful communication that inspires. The challenge isn’t to try to please everyone’s unique desires, but to understand how to motivate them effectively to accomplish your goals. In this engaging workshop, attendees will: - Learn what makes the four generations present in the workplace “tick” - Assess cultural and societal influences that shaped each generation - Appeal to the value systems of each group - Anticipate the needs and desires of each generation in relation to your message - Build team cohesion across the spectrum of differences.

While commission structures and incentives are designed to motivate salespeople, the focus tends shift to numbers and the customer experience deteriorates. With difficulties connecting with customers and having to combat with expectations created by the digital consumer industry, how do we teach sales representatives to break through these barriers to increase their performance? By training them to master the art of perception and persuasion. The challenge isn't simply building rapport, but to use communication strategies quickly build influence and guide customer behavior. In this engaging workshop, attendees will: - Address the 3 most common challenges unique to the face to face sales industry - Learn how to recognize and decipher microexpressions, physiological reactions, and body language to guide their sales process - Interpret the underlying messages in customer verbal communication - Use advanced communication strategies backed by science and more!