Dave Molenda

Approximately 85 percent of our success is not due to our education, our commitment, or our ambition, but rather to how well we communicate. This presentation covers the 10 most fundamental truths about communication that leaders and CPA professionals consistently struggle with and how to overcome them, such as: - Interrupting others - Forming an opinion before all the facts have been gathered - Communicating your agenda to others before finding out the agenda of the person that you are talking to - Trying to convince others to do something rather than have them discover it on their own - Staying positive - Rewarding others for doing something right rather than trying to catch them doing something wrong

Only 29 percent of the U.S. workforce is currently engaged in their jobs. This means that for every 10 people working for you: three are awesome, five are just punching a clock, and two toxic. What makes people decide what group that they will be in? The simple answer is “connection.” Intentionally improving your ability to connect and foster connections as a leader could transform those clock punchers from disengaged to engaged and result in them: - Becoming twice as likely to be top performers - Missing 20 percent fewer days of work - Exceeding or greatly exceeding expectations in their next review - Increased support around organizational changes This session will share the formula to strengthening your team and improving each customer’s experience by providing leaders with tactics they can immediately incorporate into day-to-day activities to engage their employees, build meaningful and lasting business relationships, and grow their business.

Learn how the "4Cs" Can Help You Manifest Leaders Throughout Your Organization Communication Communication is the primary building block all leadership training needs to be based on. What good is a stellar leader without a great way to convey the message? Coaching A leader must coach and build a team—whether internal employees or exclusively external (vendors, retailers, etc)—that can work together. Without this, the team cannot function. Conflict Resolution Conflict is a given in any business. How you resolve it reflects the leadership skills you have gained. Collaboration This is an instrumental part of an effective leader’s responsibility.