Brett Chittum

The experience customers have when dealing with businesses is twofold. First, what differentiates you from everyone else? And second, what is the perception of the customer about their experience? Perception is reality and finding how you can guide that perception is very important. Brett gets down to the core of the perception factor so you will walk away with ways to guide that perception, understand the ways your customers and prospect think, and build better relationships to increase the customer life cycle.

The person who left their shopping cart in the middle of that parking spot had no idea who they were going to affect with their lack of integrity. What are some things we are doing in our business, with lack of integrity, that is affecting people we may never meet because of our actions. Having integrity is not something that should be shouted from the mountain top, it should be a given. You will walk away with understanding the little things that show lack of integrity, how to raise the bar on integrity within your organization, and how to step in and become an integrity champion.

We are taught at a young age the word no, so much so, that when faced with certain situations, that becomes our first response. Getting past the “No” can be daunting if not approached in the right way. When faced with a decision, people need to be lead down a path that will ultimately get you both where you need to be. After this session, you will be able to have valuable insight on why we say no, have the ability to walk down the road of a yes answer, and become the valued asset to your client they have always needed.