Michael Licenblat

In your current business climate, you will be under great stress to deliver more in less time with fewer resources. You will be confronted with industry changes, pressured by tighter margins, and overwhelmed by the rising competition. There will always be days of setbacks and ongoing problems, changes you can’t control, and workloads that never seem to end. You will be required give more of yourself, take on greater responsibility, and, at times, find yourself right out of your comfort zone. A major key to your success is being able to flow with change, adapt to pressure, and stay engaged and motivated – without burning yourself out. This is greatly determined by how well you can build your personal resilience and bounce back from the setbacks, pressures and stresses that may otherwise slow you down or wear you out. Michael will walk you through the 6 stages of personal resilience so that you can be more adaptable and positive and perform become ‘better under pressure'.

Creating high performance teams, managing people, delivering excellent service, and building client rapport is greatly determined by your ability to influence and communicate with emotionally charged people, without taking them personally or becoming worked up. Being able to look beyond their behaviour and read their 'Pressure Pattern' allows you to be more influential and effective when working with situations of confrontation, conflict, complaint, or with challenging, non-compliant behavior or negative people. In this presentation, Michael will explain how to read, respond, and relate to emotionally charged, negative, or intimidating people - whilst staying calm, focused, and in control.

In times where competition is growing and clients are more discerning, businesses will have to work harder and smarter to secure their market share and business revenue. Whilst most industry professionals are more technically orientated, it is having the confidence and motivation to initiate new business, follow up with clients, mine your database for leads, and make the new calls can mean the difference between your success and failure. In this presentation, Michael Licenblat will demystify how to keep your team bouncing back to stay proactive in their lead generation and follow ups, and remain motivated in the face of high rejections, and setbacks. This is not simply a 'hype up' session, but rather a practical look at the resilience principles that drive technically oriented people to get past their call reluctance or sales aversion and stay proactive and enthusiastic in their lead generation and achieve their revenue targets – even when they don't feel like it.