Kendria Taylor

Navigating change and uncertainty requires more than just resilience—it demands clear communication, trust, and adaptable leadership. This session helps teams and leaders adjust to the “new normal” by addressing how pressure impacts communication, work styles, values, and outcomes. Participants will explore what individuals need during times of uncertainty and how stress influences behavior and team dynamics. They’ll learn to recognize and manage conflict styles under pressure, identify stressors and talents, and use self-awareness to maintain productive communication. The course introduces practical tools like the Credibility Continuum to help build trust, along with a framework for giving and receiving three types of feedback. Participants will also gain insights on how to get the most from performance reviews and reset expectations to keep their teams aligned and focused—no matter the challenges ahead.

Feedback is one of the most powerful tools leaders have to drive performance, build trust, and support growth. But not all feedback is created equal. This course introduces participants to seven types of feedback—including reinforcement, redirective, reflective, directive, contingency, attribution, and impact feedback—with a focus on impact feedback as the ideal way to open conversations and set the stage for more directive dialogue when needed. Drawing on insights from neuroscience, cross-cultural communication, and inclusive leadership practices, this course equips managers to shift from a top-down model to a partnership approach, encouraging real-time, two-way feedback conversations. Participants will learn to ask reflective questions, avoid common feedback pitfalls, and use tools like the SARA(Shock, Anger, Resistance, Acceptance) model a key tool introduced in the course.

This powerful session introduces participants to the transformative approach to mediation, going beyond simply settling disputes to rebuilding trust, credibility, and working relationships. Focused on workplace conflict, this training equips professionals with the tools to address tension effectively and foster long-term collaboration through open communication and intentional action. Participants will explore the Conflict Resolution Process, learn the core steps of workplace mediation, and understand how transformative mediation responds not just to the problem—but to the people behind it. The course covers the importance of trust and credibility, the impact of conflict styles, and how to adapt communication strategies accordingly. The session also includes self-reflection tools to prepare for engagement, guides participants through different conflict response types, and provides specific statements and mediation tactics that de-escalate confrontation and clarify misunderstandings.