Canada •
$5,001 - $10,000
About
It's time to IGNITE your leadership team, EXCITE your employees and DELIGHT your customers!
7 Steps to Customer Experience Excellence
Learn how to WIN and KEEP customers through EX & CX! Only 1% of small to medium business have a formal Employee Experience (EX) and Customer Experience(CX) design strategy in place. 80% of CEOs believe they deliver an outstanding customer experience, yet only 8% of their customers agree. Now more then ever its critical that we install certainty and confidence in our team, so they can provide an outstanding Customer Experience and MAXIMIZE profitability. Great experience design has that “WOW” factor that makes your team happy, products more desirable and services more appealing! Today's customers don’t just expect a unified experience from all business channels, they DEMAND it; so lets give it to them! 7 Steps to Customer Experience Excellence: 1. Vision 2. Culture 3. Leadership 4. Hiring/ On-Boarding 5. Experience Design (aka Journey Mapping) 6. Transformational Sales 7. Coaching
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